Refund Policy
Last updated: 2 August 2026
Initial purchase
You may request a refund of your first purchase of a subscription or credit pack within 7 days of that purchase, provided you have not used any credits. Once any credits from that purchase have been consumed, it is no longer eligible for a refund. Where permitted by law, an eligible refund may be reduced by a processing fee of up to 6%.
Renewals are non-refundable
Subscription renewals and auto-renewals are not refundable. If you cancel, your subscription stays active until the end of the current billing period and then stops — we do not issue prorated refunds for the unused part of a period. Cancel any time before a renewal date to avoid the next charge.
Credits
- Consumed credits are non-refundable — they represent AI compute that has already been used on your behalf.
- Subscription credits reset each billing cycle and do not roll over.
- Top-up (add-on) credits expire 90 days after purchase and are not refundable once purchased, except under the initial-purchase window above.
How refunds are processed
Payments are handled by Paddle as our Merchant of Record. Approved refunds are returned to your original payment method by Paddle, typically within a few business days depending on your bank or card issuer.
Your statutory rights
Nothing in this policy limits any non-waivable refund or cancellation rights you have under the consumer-protection laws of your country or region. Where such rights apply, they take precedence over the terms above.
How to request a refund
Email support@swiftlystudio.com from the address on your account with your purchase details, and we will review your request against this policy.